Privacy policy
Grind & Glow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Grind & Glow is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
- Contact details (name, address, billing/shipping address, phone, email)
- Payment method details (transaction details processed securely by Shopify Payments — we do not store raw card numbers)
- Account information (username, password, security questions, preferences)
- Transaction information (items viewed, carted, wishlisted, purchased, returned, exchanged, or cancelled)
- Communications with us (customer support inquiries)
- Device information (device type, browser, IP address, unique identifiers)
- Usage information (your interactions with the Services)
- Cookie and tracking data (see "Cookies and Tracking Technologies" below)
Personal Information Sources
- Directly from you (account creation, purchases, communications)
- Automatically through the Services (cookies, device data, browsing behavior)
- From service providers (technology, payment processing, fulfillment)
- From partners or other third parties
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Services, personalize your experience, and deliver relevant advertising. These may include:
- Essential cookies — required for the store to function (e.g., cart, checkout)
- Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics)
- Marketing cookies — used to deliver personalized ads on platforms such as Google, Facebook, Instagram, and Pinterest
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect store functionality.
How We Use Your Personal Information
- Provide, tailor, and improve the Services — fulfill orders, process payments, manage accounts, send notifications, and create customized shopping experiences
- Marketing and advertising — email, text, postal mail, and online ads
- Security and fraud prevention — authenticate accounts and detect fraudulent activity
- Communicating with you — customer support and account management
- Legal compliance — comply with applicable law and respond to legal process
How We Disclose Personal Information
- With Shopify, dropshipping suppliers, and third-party service providers (fulfillment, payment processing, IT, analytics) — note that your shipping address and order details will be shared with our suppliers solely for the purpose of fulfilling your order
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information may be transmitted to Shopify and third parties located in countries other than where you reside. Shopify may use personal information from your interactions with this store, other merchants, and Shopify to provide enhanced features. Shopify is responsible for processing personal information for these purposes. For more information, see Shopify's Privacy Policy.
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites and encourage you to review their privacy policies.
Children's Data
The Services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. We do not have actual knowledge of selling or sharing personal information of individuals under 16.
Security and Retention of Your Information
We take reasonable technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit and access controls limiting who can view your data. However, no security system is completely infallible. We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete your personal information
- Port your data to another service
- Opt out of the sale or sharing of your personal information for targeted advertising
California residents (CCPA): You have the right to know what personal information we collect, sell, or disclose; the right to delete your personal information; and the right to opt out of the sale of your personal information. We do not sell personal information as defined under the CCPA. To exercise your rights, contact us at the address below.
EEA/UK residents: You may have additional rights under GDPR, including the right to object to or restrict processing. You may also lodge a complaint with your local data protection authority.
To exercise any of your rights, please contact us using the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us first. Depending on your location, you may also appeal our decisions or lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to, stored, and processed in countries other than where you reside, including the United States. For transfers from the EEA or UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
Grind & Glow Email: mammatempire@gmail.com